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"Do Not Call" Coverage

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Does "Do Not Call" pertain to consumers only or to businesses also?

Based on the definitions in the Act you might believe this applies to both. The DNC rules apply to "customers" defined as "any person who is or may be required to pay for goods or services offered through telemarketing." "Person" means any individual, group, unincorporated association, limited or general partnership, corporation, or other business entity. (16 CFR 310.2)

But the FCC, which has enforcement oversight for banks is clear that the DNC list is geared toward consumer protections and the FTC largely agrees based on this Q&A, "Most phone calls to a business made with the intent to solicit sales from that business are exempt from the Do Not Call provisions." (

First published on 8/28/06, amended 12/29/12

First published on 08/28/2006

Last updated on 12/29/2012

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