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The Dreaded Reg E Claim Clock

Answered by: 

Question: 
Per Reg E we require a written claim form and promptly investigate all claims when that form is received.
Answer: 

Actually there are benefits to requiring a claim form in writing, but the law and Reg require that your claim clock starts when you receive the claim itself, not a written claim.

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Learn more about Andy Zavoina’s Reg E Guidance & Violations Explained webinar.

First published on 07/18/2021

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