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Drive-up Security Question

Question: 
The bank has three drive-in locations that the customer drives right to the window (one location the customers are several yards away). The locations that have close customer contact have bullet-resistant glass. I have been told this works on small caliber guns, but it not effective with larger guns, such as 357 or assualt weapons. The bank has always told our drive-in tellers not to send money through the tubes in a robbery attempt; instead, they are told to duck, have management lock the doors to the bank, and set off the alarm. We have been discussing if this is the correct approach. If a large caliber gun is used or a threat of a bomb is used, would this be the best approach? What is "best practice" in this situation?

First published on 01/31/2005

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