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Duplicate refund on a debit card dispute

Question: 
A merchant refunded a customer after we closed our investigation. Are we out the money?
Answer: 

You cannot revoke provisional credit once it is final, but you may debit a customer’s account for a “duplicate credit.”
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Learn more about Brian Crow’s webinar
Mastercard and Reg E Error Resolution

First published on 10/13/2019

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