Skip to content

E-mailing Overdraft and NSF Notices to Customers

Answered by: 

Question: 
We currently mail overdraft and insufficient funds notices to customers. Is it permissible to send these via e-mail if agreeable with the customer? If so, are there specific parameters governing this?
Answer: 

Neither of these notices is one that is required by law to be written. Therefore, you don't have to conform to Esign rules, but you would want customer approval.

That said, you most definitely should be sure not to include any personal customer information (such as complete account numbers) in the email unless it's encrypted.

First published on BankersOnline.com 11/21/05

First published on 11/21/2005

Filed under: 
Filed under technology as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics