e statements

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Question:

If a customer has signed up for e statements and we find that the customer has not retrieved his statement in 60 - 90 daus, is there a Reg E issue with availability of his periodic statements?

Answer:

Reg. E requires delivery of disclosures. It would be nice if depositors always opened and read their statements, but that's no more your concern with e-delivery than it is with U.S. Mail delivery.

First published on BankersOnline.com 1/14/08