E-Statements

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Question:

We are deciding whether or not to provide e-statements on our internet site. What are the required disclosures needed to provide this service? I understand that the customer can choose whether or not to receive his/her statement electronically.

Answer:

If you'll be providing these only one way or the other, E-SIGN is your primary interest and you can find links and info by searching this site and threads. There are several things you'll need to have the customer agree to and security precautions you'll want to devise to allow them to do it. Consider if there will be a fee, if you'll deliver these via "push" or "pull" and if there is a fee to have them stop and go back to paper. You'll need to have a method to verify an address and that the customer can receive and read these statements. Again, a good search will help define many of these parameters.

First published on BankersOnline.com 11/29/10