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Email and text messages

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Are communications with the borrower by email or text allowed?

Generally communications by email or text are allowed, but care needs to be taken to assure that the consumer, not a third party, receives the message. The regulations contain detailed procedures to assure that the email address or text number is correct.


Learn more about Jack Holzknecht’s Implementing the Fair Debt Collection Practices Act and Regulation F webinar.

First published on 07/11/2021

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