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Email and text messages

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Question: 
Are communications with the borrower by email or text allowed?
Answer: 

Generally communications by email or text are allowed, but care needs to be taken to assure that the consumer, not a third party, receives the message. The regulations contain detailed procedures to assure that the email address or text number is correct.

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Learn more about Jack Holzknecht’s Implementing the Fair Debt Collection Practices Act and Regulation F webinar.

First published on 07/11/2021

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