Email Notifications Returned

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Question:

Assuming we still have a good customer mail address, should banks be concerned when the email notification to the customer regarding their estatement is returned?

Answer:

Not necessarily, because email gets bounced for all sorts of reasons, not the least of which is that the recipient's mailbox hasn't been emptied. Try re-sending the message to the same email address a couple of days later, and see what happens. If it gets bounced again, you should have a procedure to follow.

First published on BankersOnline.com 9/06/10