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Email Notifications Returned

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Assuming we still have a good customer mail address, should banks be concerned when the email notification to the customer regarding their estatement is returned?

Not necessarily, because email gets bounced for all sorts of reasons, not the least of which is that the recipient's mailbox hasn't been emptied. Try re-sending the message to the same email address a couple of days later, and see what happens. If it gets bounced again, you should have a procedure to follow.

First published on 9/06/10

First published on 09/06/2010

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