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Emailing Reg E claim letters

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Question: 
Can the required Reg E letters be emailed to a client instead of being mailed?
Answer: 

The letters I provided may all be emailed. There are two contingencies to consider. First is that 1005.11(d)(1) requires a written explanation when there is no error or it is different than described. The fact that it is required to be in writing means to email this requires E-SIGN compliance. So that needs to be done to substitute electrons for paper and ink. The other issue is privacy. You need to ensure your consumer wants this information out there and may need encryption and verification of their address, etc.

First published on 06/06/2021

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