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Entering Customer's Safe Deposit Box- Dual Control

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Question: 
Is a banker allowed to enter a customer's safe deposit box under true dual control to remove contents and send to the customer with their written request to do so? In this case, the customer is disabled. Our contract indicates it is a single individual's box, but at some point, additional signers were added to the agreement/card. Ownership did not change on the contract to joint. Or shall the bank act as we would in an escheat process, accessing in dual control, documenting contents, and releasing the contents to the State (Colorado)?
Answer: 

It’s best to talk to your legal counsel.

First published on 10/24/2021

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