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Exception Management and Customer Service

What impact, if any, does exception management have on a bank’s customer service?

Customers do not want to be asked multiple times for the same document or piece of information. They also don't want to be asked in a way that is annoying or inappropriate. Effective exception management processes help banks ask for the right documentation from the right people at the right time.

Read more about exception management.


AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.

First published on 10/17/2021

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