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Exception Management and Customer Service

Question: 
What impact, if any, does exception management have on a bank’s customer service?
Answer: 

Customers do not want to be asked multiple times for the same document or piece of information. They also don't want to be asked in a way that is annoying or inappropriate. Effective exception management processes help banks ask for the right documentation from the right people at the right time.

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Read more about exception management.

Vendor: 

AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.

First published on 10/17/2021

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