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Felony Moments for BSA staff

Answered by: 

Question: 
How do we teach our staff to have conversations with customers and avoid “felony moments”?
Answer: 

Customers are going to ask about CTR filing and it is important that your staff is prepared to answer those questions. We don’t want to assist customers in structuring transactions and evading BSA filing requirements.

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Learn more about Deborah Crawford’s Developing a BSA Training Program webinar.

First published on 09/12/2021

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