Answer:
New and existing products and programs should be reviewed. Do a risk analysis after reviewing the CFPB’s UDAAP exam papers as well as your own agency’s if it’s different. Consider who the product or service is designed for, is it appropriately advertised including content, how, and targeted to whom. Then follow through with how it is disclosed, programmed and charged for, when applicable. Don’t forget to always consider complaints in any review like this.
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Learn more about Andy Zavoina’s Introduction to Fair Banking – It’s Real webinar.
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