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Guidance on Timeline for Issuing Debit Card

Answered by: 
Brian Crow

Question: 
Is there language in any regulation or even industry guidance on the timeline for issuing a debit card once a customer has requested one? I suspect one of my bank's branches is waiting 90 days to issue every single card. At minimum, I want to streamline the process so that cards are issued on the same schedule across all branches, and just want to be able to defend whatever timeline we use.
Answer: 

A debit card is an ancillary product to a checking account. It is the Bank's decision if and when it provides this service to a customer. If a customer requests a debit card and the Bank denies the request based on information obtained from a consumer report, the Bank must provide an adverse action notice as required by the Fair Credit Reporting Act.

First published on 02/17/2019

Filed under: 
Compliance
Filed under compliance as: 
Debit Cards

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