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Handling Benefit Payment Reclamations

Answered by: 

Question: 
Our bank has received several benefit reclamations and demands for funds recently for the same customer. Do we handle them all the same way?
Answer: 

No. Handling and liability are based on who the reclamations are from and what the benefit payment types are. Some types of payments are subject to reclamation and may put financial liability on the bank, especially if not handled properly; however, the RDFI may not be liable for other types of payments. It’s important to know the difference and handle each type accordingly.
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Learn more about Rayleen Pirnie webinar
Advanced ACH: Death Notification Entries and Reclamations: A Banks Responsibilities

First published on 04/14/2019

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