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Handling creditors of deceased customer

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If a creditor inquires about a debt owed how would it be handled with the Privacy Act?

The bank is not in a position to discuss such matters without a court order or subpoena or some state statute that specifically permits such a discussion. A creditor may learn of the deceased individual’s assets and debts by reviewing the appropriate probate court filings – but not by contacting your institution.


Learn more about John Burnett’s When a Customer Dies webinar.

First published on 08/22/2021

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