Skip to content

On Hold Message Mentioning "Competitive Rates"

Answered by: 

If we put an on-hold message on our phones that mentions we have competitive rates for refinancing home purchase, do we need to say Equal Housing lender after each message?

You are promoting home loans, so you need to mention you are an "Equal Housing Lender" periodically. How often? That is not defined, but I would encourage you to state it either after each advertisement or about every 30 seconds. This is just my opinion as there are no distinct rules on this question.

First published on 9/3/12

First published on 09/03/2012

Filed under: 
Filed under operations as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics