Forty-five days is the general rule for completion if the matter can't be resolved within ten business days. But that limit is extended if the transaction in question
- Was a debit card point of sale transaction, which includes both signature-based and PIN-based transactions, regardless of where they took place (debit card transaction questions often take longer to resolve than ATM transaction questions);
- Was a transaction that did not take place in a state, territory, or possession of the United States; the District of Columbia; the Commonwealth of Puerto Rico; or any political subdivision of the foregoing (these transactions may take longer to resolve because of the distance or other barriers); or
- Was a transaction that took place within 30 days after the first deposit to the account was made (in recognition that new accounts may be more subject to fraudulent claims).
First published on BankersOnline.com 4/18/11