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Ideally, How Many Times Should a Document Be "Touched" Before It Is Available for Retrieval?

Question: 
How many times should a document be "touched" before retrieval?
Answer: 

One-touch capture eliminates non-value added processes and should be your goal. However, if you're doing everything with paper, the file may be handed off many times for many years, which is wasteful and risky.

First published on 08/18/2014

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