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Including eStatements In "Free Checking Account"

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Question: 
If we were to change our free checking account to only include eStatements (there would be a fee for a paper statement), would the account still be considered a "Free Checking" account? Or if a customer wanted a paper statement (for a fee), would we need to put them in a different account type (one that was NOT called a free checking)?
Answer: 

In my opinion you have two options.

  1. Offer the "Free Checking" as an eStatement only account with no option for paper statements. Then have another product called something else besides "Free Checking" that offers the same features as free checking, but does have paper statements available for a fee.
  2. Continue to offer a paper statement option for your "Free Checking," but do not charge for it.



First published on BankersOnline.com 7/8/13.

First published on 07/08/2013

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