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Investigating a non-Reg E claim

Question: 
If a customer places an order online, but never receives their merchandise, do we have to investigate?
Answer: 

Although Reg E does not apply to this claim, as a VISA issuer you still have a contractual obligation to attempt to assist the cardholder. The chargeback process can be used to help recover the cardholder’s money.
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Learn more about Brian Crow’s webinar
VISA and Reg E Error Resolution

First published on 10/13/2019

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