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Investigating a non-Reg E claim

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If a customer places an order online, but never receives their merchandise, do we have to investigate?

Although Reg E does not apply to this claim, as a Visa issuer you still have a contractual obligation to attempt to assist the cardholder. The chargeback process can be used to help recover the cardholder’s money.

Learn more about Brian Crow’s Visa & Reg E Error Resolution


First published on 09/26/2021

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