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Issues with Applications in PDF Format

Our bank wants to offer loan applications online. The customer can print the application, then submit it in person or mail the application. The customer cannot enter any information online. This application cannot be submitted via the Internet. My question is, we are offering the application in PDF format, which would require the user to download and install the Adobe Acrobat Reader. Is the bank responsible to disclose anything about Acrobat or the link to the Adobe site?

Answer by John Burnett: No. The Acrobat Reader is freeware. You are better off having the client download the software directly from Adobe, however.


Answer by Andy Zavoina: Responsible to disclose, no. But certainly it is a preferred practice to link to Adobe where the freeware may be downloaded. A disclaimer is handy here so that the user knows it isn't your program and that they are leaving your site. If they later claim they got a virus or had PC problems because of that, you would be better off with a disclaimer and an alternative. "Call or e-mail us at XXX and we'll send you an application...".

First published on 11/3/03

First published on 11/03/2003

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