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Know Your Customer? Online?

Answered by: 

Question: 
Would we still have to ask purpose, source and transactional questions?
Answer: 

Yes, and you will probably find that it is easier to get answers on the computer that when face-to-face with the customer. You will still have to risk rate customers and manage the relationship but change some of the mechanisms.

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Learn more about Deborah Crawford’s webinar Online Opening of Business Accounts

First published on 09/27/2020

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