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KPIs Can Be More Efficient in Financial Institutions

Question: 
What is the major factor impacting banks' KPIs?
Answer: 

Growing electronic payments and identity theft are impacting banks' efficiency KPIs, driving the need for automation in the back office as manual processes and missed deadlines due to delays in processing customer requests are resulting in regulatory deficiencies driving down banks' efficiency KPIs. Automating back office manual processes results in a huge time savings as well as compliant processing, allowing bank officers to focus on more profit-generating tasks.

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First published on 11/03/2019

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