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Loan Assistant to Support Document Collection Efforts

Question: 
Should loan assistants help ongoing efforts to collect missing documents from customers?
Answer: 

Banks often rely on semi-automated notice letters to follow up with customers and request missing documents. Customers that overlook such letters may require additional follow-up, which could be done by a loan assistant. Loan assistants tend to be very organized and comfortable dealing with customers, which is why some banks use loan assistants to support ongoing document collection efforts.

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Continue reading about loan assistants.

Vendor: 

AccuSystems develops document management and exception tracking software for financial institutions. Trusted by more than 15,000 bankers worldwide, AccuAccount automates exception tracking, streamlines audits, and simplifies loan imaging. Request a demo, register for a webinar, or download a free whitepaper.

First published on 04/25/2021

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