Mock Robbery Procedures

Answer by Andy Zavoina:Start with your local FBI or police department. I know a lot of security officers don't like mock robberies. We used a mock robbery once and it left quite an impression on me, one that said: "this is serious and you can't predict how people will act." I liked the event, but it must be done carefully. We used law enforcement officers as our robbers. Staff volunteered to play their role as bankers and were assured they wouldn't be harmed. It was still realistic and those watching didn't have this advance discussion, and didn't know what to expect. Staff had only an idea of what was to happen; they didn't have specifics. You will want to conduct this training with law enforcement's knowledge, so they don't stumble in and believe it is real. You also want to ensure it is done when no customers will be around.

Answer by Barry Thompson:I don’t believe you should ever hold a mock robbery no matter who is conducting the program. You never know if any of your staff has been thorough a robbery situation before you introduce the program. Perhaps they were robbed while working in a convenience store better known in law enforcement as a stop and rob. If this staff member never received counseling at the time, you could trigger severe mental problems requiring psychological help. I have heard of mock robberies where law enforcement stumbled upon the scene only to have the situation turn ugly. In one case, I heard about years ago, the financial institution informed local law enforcement, but the word never got through to the patrol officers. As a result, the "robber" got ruffed up when the police arrested him. If handled improperly or if something unforeseen goes wrong, the financial institution could be sued. Remember your goal is to train staff, not terrorize them.

First published on BankersOnline.com 2/04/08