Skip to content

Multi-factor Authentication Notification

Answered by: 

What are the rules for customer notification with regards to multi-factor authentication? Do we have to notify the customer 30 days from implementation date?

I'm not aware of any requirement to notify customers of implementation of multi-factor authentication. The regulatory guidance does suggest that customer education about internet banking risks and measures to mitigate that risk is advisable. It really is a customer service issue. If you don't notify your customers ahead of time, you're going to wind up with a lot more service calls when the customers don't understand what they are seeing or become suspicious that they might not be at the real bank website. The purpose of your notification would be to alert them ahead of time of these changes.

First published on 4/09/07

First published on 04/09/2007

Filed under: 
Filed under technology as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics