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Multiple steps to resolve exceptions

Why does resolving an exception usually involve multiple steps?

Resolving an exception for a missing tax return, for example, might involve collecting the document from the customer, scanning the file into electronic format, saving the digitized file to the correct location, and manually updating the exception tracking system.

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Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.

First published on 03/03/2024

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