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Negative customer experience caused by inefficient document tracking

How can inefficient document tracking negatively impact the customer experience?

Customers can feel annoyed or frustrated when a financial institution requests the same document multiple times or mistakenly asks for the wrong document. Failing to combine multiple requests can lead customers to feel overwhelmed and confused.

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Alogent provides proven, end-to-end check payment processing, digital, online, and mobile banking, and enterprise content and information management platforms to financial institutions. Our unique approach spans the complete transaction ecosystem —capturing and digitizing transaction data, exception tracking, and automating entire transaction and loan management workflows so that information is available across the enterprise.

First published on 02/19/2023

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