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Negligence is not liability

Answered by: 

Question: 
Our brand of debit card allows us to deny a claim due to negligence.
Answer: 

You can always do more for a customer than Reg E requires, but you can never do less. Invoking a network or vendor rule might remove network or vendor provided benefits, but you may not do less than the law requires.

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Learn more about Andy Zavoina’s Reg E Guidance & Violations Explained webinar.

First published on 07/11/2021

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