Answer:
Let's talk about delivery channels:
Today, you should consider the following as a minimum in most markets:
Internet Banking
- Inquiry
- Bill Pay
- Commercial Cash Mgmt Services
- Positive Pay
- ACH Origination
- Image Delivery via Internet or CD-ROM
Telephone Banking
ATM (on premise and off premise)
Brick and mortar locations
If you have these basic delivery systems in place, your focus should be on what features of these systems your customers are interested in. If you don't yet have all of these systems in place, the above list gives you a good starting point.
A current hot topic is the delivery of images of paid checks through your Internet Banking system.
Online banking and bill pay are attractive, but require a lot of education and promotion to get good acceptance rates.
First published on BankersOnline.com 2/3/03
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