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Opening Procedures Not Followed

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Question: 
We have opening procedures for each branch. On occasion, an executive will come in early and completely ignore the procedures we have in place. This leads other employees to disregard them as well. What can I do to make this easier on everyone?
Answer: 

If it were easy, it probably wouldn't be worth doing. First, I recommend ensuring that management understands why you have these procedures. Research banks that had robberies or attempted robberies first thing in the morning or at closing. Use those examples. If you don't find any in your area, look outside your area. If you don't find any in your own research, reach out to your peers on the BOL Threads and ask them.

Second, ensure that management understands that the example they set is being followed by the staff. This exposes the staff to harm, potentially customers, who are there, and even the executives themselves. Third, establish a procedure so that those who genuinely need to be in the bank early can do so safely. Perhaps the building can be cleared and opened earlier based on a 24-hour advance request.

You likely won't get to 100 percent compliance. Exceptions happen, but if it is a genuine problem, it needs to be addressed so it can get better.

First published on BankersOnline.com 5/24/10

First published on 05/24/2010

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