Opt Out Requests for Postal Items/Telephone/Email

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Question:

We have a customer that wants to opt out of email/mail and telephone contact with us. In fact we have no telephone number on file to contact him. He doesn't want emails or letters. My question is, are we required to comply with requests for opt out to include postal items and email?

Answer:

There are certain notices or disclosures that are required by law or regulation. If you aren't able to provide them by mail or electronically, you'll have a legal/compliance problem. Examples:

Periodic statements on deposit accounts and certain loan types Impending maturity notices on maturing certificates of deposit Notices of holds on deposited items when the notice isn't provided at the time and place of deposit

You don’t have to send electronically provided notices/disclosures via email. But how otherwise will the customer learn of something that isn't scheduled in advance?

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