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Opting a customer out of card-related overdraft coverage

Answered by: 

Question: 
Should we opt a customer out of ATM/debit card overdraft coverage if we have either suspended the courtesy overdraft limit on their account?
Answer: 

Yes. If a customer opts-in, they need to get a benefit. When they have a courtesy overdraft limit, they get a cushion, which is the benefit. If you take that cusion away, they no longer get a benefit from being opted-in. Thus, you cannot charge for one-time debits or ATM transactions.
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Learn more about Jerod Moyer’s webinar
Overdrafts – Current Developments

First published on 12/03/2017

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