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Payroll checks ineligible for ACH conversion

A “big box store” converted a payroll check drawn on our business customer’s account into an ACH POP entry. Our customer didn’t authorize the conversion, and he’s going ballistic. Can we return this entry?

Yes, you can return it using an R10 return code because the check wasn’t an Eligible Source Document for conversion (and there was no valid authorization).
Learn more about John Burnett’s webinar Managing Unauthorized ACH Items

First published on 10/27/2019

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