PIN-Based Debit Card Dispute - Bank's Rights

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Question:

What are a bank’s rights in a PIN-based debit card dispute?

Answer:

Refer to Section 205.6 and Section 205.11 of Reg E as well as your VISA/MC agreements. Reg E and the VISA/MC rules are very consumer oriented.

You can ask the customer to put the claim in writing, but if he/she doesn't, you must still resolve the dispute. You just don't have to provide provisional credit.

First published on BankersOnline.com 5/04/09