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Providing Computer and Printer for Customer Use

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Question: 
We have set up a computer for customer use in some of our branches. Besides doing on-line banking, customers can apply for mortgage or equity loans. Must we provide a printer with this computer or is that optional?
Answer: 

There is no requirement that you provide a computer. I assume you've taken the necessary steps to prevent surfing to sites you would deem objectionable. These include adult sites and perhaps those of your competitors.

You are allowing access to functions that will contain disclosures you are required to make, and that you tell the consumers they need to be able to retain. Providing a printer or some other mechanism so that they may retain the disclosures (a free USB thumb drive perhaps) would be a natural part of this. Otherwise you would have to expect that they either wouldn't attempt these transactions/applications or that you would be liable later because you brought them in, but couldn't complete what had to be done.

First published on BankersOnline.com 8/02/10

First published on 08/02/2010

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