Businesses today love challenge questions to prevent compromise of information. A financial institution might use one like: “Can you tell me any of your latest transactions on your account?” The criminal will answer that they know the balance in the account was x dollars. Here training is required. We find staff would accept this answer if the balance was right. Except the criminal never answered the real question - what were any of their latest transactions? The normal person can identify at least one of recent transaction. In this case, your staff member needs to know how to challenge a deceptive answer.
Learn more about Barry’s webinar Deception for Dollars: Social engineering your staff and call center.