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Recognizing signs of aggression

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We often deal with angry customers, but is there a way to tell if they will become violent?

People frequently exhibit certain behaviors before becoming violent. Recognition of these physical and verbal cues is a valuable tool for anyone dealing with an angry customer. In this webinar, we will discuss signs of aggression and how to recognize and respond to them.

Learn more about Carol Dodgen’s Violence: Is it Coming to Your Office? webinar.

First published on 01/15/2023

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