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Record Retention Period for Complaint Info

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Question: 
What is the record retention period for customer complaint information?
Answer: 

There is no generic requirement but instead you would need to look at individual requirements such as for disputes under Reg Z or E, as examples. When the complaint is not specific to a covered regulatory requirement, I would recommend exam to exam for simplicity and to demonstrate compliance. The customer complaining that you charged the NSF fee you disclosed you would charge is a complaint, but there is no real retention requirement.

First published on 09/13/2015

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