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Record Retention Period for Complaint Info

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What is the record retention period for customer complaint information?

There is no generic requirement but instead you would need to look at individual requirements such as for disputes under Reg Z or E, as examples. When the complaint is not specific to a covered regulatory requirement, I would recommend exam to exam for simplicity and to demonstrate compliance. The customer complaining that you charged the NSF fee you disclosed you would charge is a complaint, but there is no real retention requirement.

First published on 09/13/2015

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