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Reg E and Negligence

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Our customer was dumb and knew it so we split the loss on the claim rather than denied it altogether. We deserve points for that!

No, you don’t. The Reg is specific to say that negligence by the customer does not increase their liability. It even uses the example of writing a PIN on the card as something you cannot hold against a customer.


Learn more about Andy Zavoina’s Reg E Guidance & Violations Explained webinar.

First published on 07/04/2021

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