Skip to content

Reg E Card Disputes

Answered by: 

Question: 
I have questions pertaining to Reg E, specifically Card Disputes. 1) Can the Bank require that a customer sign a dispute affidavit after they have called to notify the bank of fraudulent activity? If so, how many days do they have to sign it? Can we wait for the signature before starting our investigation? 2) Can the Bank request the customer to resolve the disputed item with the merchant prior to the Bank taking over the investigation?
Answer: 

No, to both questions.

First published on 05/03/2020

Filed under: 
Filed under compliance as: 

Banker Store View All

From training, policies, forms, and publications, to office products and occasional gifts, it’s available here:

Banker Store

hot right now

image description

Looking for effective, convenient training on a particular subject?

BOL Learning Connect offers more than 200 courses ON-DEMAND or on CD ROM from AML to Reg Z and every topic in between.

Search Topics