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Reg E Dispense Disputes (ATM)

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Question: 
Do you know how other Financial Institutions are handling Over Dispense disputes (ATM)? We are under the impression it is a Reg E claim.
Answer: 

It is a Reg E error and is subject to provisional credit and investigation requirements. See 1005.11(a)(1)(v)

(a) Definition of error. (1) Types of transfers or inquiries covered. The term “error” means:

(v) The consumer's receipt of an incorrect amount of money from an electronic terminal;

First published on 10/28/2013

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