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Reg E Dispute for Merchandise Not Recieved

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Question: 
Under Regulation E, if a customer orders merchandise, can the bank not allow the customer to file a Reg E dispute for merchandise not received until 30 days has lapsed from the expected delivery date of the merchandise?
Answer: 

A merchandise not received dispute is not covered under Regulation E and you would have to follow the rules of your card issuer.

First published on 04/04/2021

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