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Reg E Disputed Debit Card Transaction

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Question: 
My question pertains to a Reg E disputed debit card transaction. Our customer placed an order with Amazon. She stated she received all but one item. She filled the dispute with us we received info from CDC that the credit was reversed due to documentation from USPS stating time & date of delivery. Do we have the right under Reg E to reverse the Provisional Credit the customer received?
Answer: 

Non-receipt of merchandise is not one of the electronic funds transfer errors as defined in 1005.11. Since you elected to process the claim under your Reg E procedures, if your investigation determined that the cardholder received the merchandise, deny the claim and revoke the provisional credit.

First published on 09/21/2015

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