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Reg E Proof to Deny Credit/Reverse Provisional

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This question is in regards to Reg E. What constitutes proof to deny credit or reverse provisional credit under Reg E when a member files a dispute and claims transactions are unauthorized?

The standard required is not proof beyond a reasonable doubt. You need to be able to document to your satisfaction that the consumer did authorize the transaction, and be able share the documents used in your determination.

It is not the consumer's responsibility to prove lack of authorization; it is yours to document that the consumer's wrong about the lack of authorization.

First published on 09/01/2014

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