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Reg E Question About Credit Card Fraud

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When a cardholder has a fraud alert on their card and they tell the fraud center that the transactions are NOT fraud, the fraud center reopens the card. Now the customer has roughly 10 or more charges from the same company that she just said were not fraud. Now she is claiming that they are all fraud. (including the original charges) What do we do?

Such a response in no way limits their later right to claiming an unauthorized transaction.

First published on 10/25/2020

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