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Reg E Valid Reasons for Disputing an ​EFT

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Question: 
Reg E question-My customer is disputing an ​EFT to an ​auto mechanic ​who damag​ed​ a part on his truck while performing another repair. Is this a valid​ reason to submit a dispute? Customer states​ the mechanic refused to repair the​ ​damaged part​.​
Answer: 

The customer has a claim against the mechanic, but it's not a claim that's recognized under Regulation E. There's not a question as to the authorization, amount, accuracy, computation or any of the other facets of the seven-part definition of "error" under secdtion 1005.11(a)(1).

Assuming that a debit card was used to initiate the transaction, there's a possibility that Visa or Mastercard rules provide a vehicle for the customer's dispute to be handled. Check the operational guides of your card network for further information.

First published on 06/24/2018

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